Minari Shah, Director, Public Relations, Amazon India shares this pearl of wisdom and much more in a candid chat with Radha Radhakrishnan in this episode.
As head of communications at Amazon India, Minari Shah handles one of the largest communications teams in the country. In this episode she opens up on how the business has changed in a post COVID-19 era. She elaborates further on innovative steps that Amazon has taken to ensure communications remains meaningful for all stakeholders. Though she admits that work from home has diminished boundary between professional and personal life, she also feels that this is how we are going to be working for a long time now.
The massive preparations that have gone into ensuring total customer satisfaction has taught her a lot – specially keeping the team morale high against all odds. She also highlights the importance of empathy while dealing with team members at a time when everyone is fighting a battle in their personal life.
Human mind when pushed will innovate and find a way out.Minari Shah